What if my lease vehicle has issues?

At Advanced Vehicle Contracts all of the brand new vehicles we lease come with manufacture warranty.

Issues with a lease vehicle

All new vehicles that AVC lease will come with a manufacturer warranty. This will give you peace of mind and stress free driving. The warranty means that if anything goes wrong with the vehicle it will be covered by the manufacturer and not the customer. Subject to Terms and Conditions of the warranty.

However, there are certain limitations to what is covered by this warranty – for example, general wear and tear is not included. Each manufacturer warranty varies in both time period, mileage limitations and what counts as a fault for the car. Warranties generally start from a three-year period all the way up to seven.

Generally, a manufacturer’s warranty covers all major mechanical/electronic components on a vehicle:

  • Engine
  • Gearbox
  • Steering
  • Suspension
  • Transmission System
  • Fuel and Ignition Systems
  • Cooling System
  • Electrical Items
Things that are not covered by warranty, generally include:
  • Damage to bodywork, paintwork, glass and headlights
  • Damage to audio equipment and satellite navigation systems
  • Batteries for key fobs and alarms
  • Brake linings
  • Brake disc pads & discs
  • Clutch wear due to driving style
  • Exhaust system
  • Tyres and wheels
  • Wiper blades
  • Seat, backrest and floor coverings
  • Catalytic converter

So, What To Do?

What do you do if your lease vehicle does become faulty whilst it is still under warranty? Below is a short guide to explain what you need to do:

  • When the fault initially occurs and is covered by your manufacturer warranty, you need to take it to your nearest approved dealership and allow them to inspect your vehicle.
  • Depending on the manufacturer, you may be given a courtesy car whilst your car gets repaired but do note this is not a mandatory service and isn’t always available.

If, after the repair has occurred, you keep getting the fault and frequent trips to the dealer fail to solve anything, you should start looking at your consumer rights.